You're right, there is no Ubuntu (or debian) package for  SOAP::DateTime.
Luckily it is just a one file install via the CPAN. Just make sure you run CPAN as root! Otherwise you'd install the package only for the current user, and not for www-data and/or otrs.
 
I have suggested to the package maintainer of the OpenNMS integration to just include the SOAP::DateTime package in otrs/Kernel/cpan-lib so the installation experience will improve.
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On Thu, Oct 22, 2009 at 4:35 AM, Wesley Song <wsong@roomlinx.com> wrote:

I’m using Ubuntu 9.04, so I did a “apt-get install libsoap-lite-perl” which was already installed.  Is there another package that might go along with this that needs to be manually installed?

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Wednesday, October 21, 2009 1:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OpenNMS integration

 

Hi,

 

Try install perl-SOAP-Lite from your distro repository as like as yum install perl-SOAP-Lite for rh like systems if you can.

 

LUK

 

MV

On Wed, Oct 21, 2009 at 12:48 AM, Wesley Song <wsong@roomlinx.com> wrote:

I have loaded the OpenNMS 1.1.0 package into OTRS just fine.  I saw that there was an update to 1.1.1.  I attempted to upgrade the OpenNMS package both by hitting upgrade and downloading the opm file and updating it.  The error is:

 

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Oct 20 16:46:52 2009

Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed!

Traceback (20791):
   Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012
   Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584
   Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476
   Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

 

I have loaded SOAP::Lite via CPAN as well as the SOAP::DateTime.  Not sure what else I need to do to this to get it to work.

 

Wesley Song / Sr. Systems Engineer
2150 West 6th Avenue, Suite H
Broomfield, Colorado 80020
Voice: 303-544-1111  ext. 103
Fax: 303-544-1110

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