Hello I had configured post-master filter so all
mails from company domain
are set to sender type Agent.
Still in ticket details, I see sender
is listed as Customer . See the
logs below
Filter: 'SetSenderType' Set param
'X-OTRS-SenderType' to 'Agent' (Message-ID:
<516E5485.1050901
The sender was
earlier added as customer but its not set as invalid.
But as per above log its applying the
filter and marking Agent
but still in GUI, in ticket details, in
sender column I can
see
Customer.
Thanks
darshak