On Monday, May 10, 2004 6:41 PM
Andrew Ferris
Thank you for the reply Robert.
Sorry for the delay, though.
It turned out that I made the n00bish mistake of not installing Convert::ASN1 and as soon as I did that we could see that LDAP info.
Glad to hear that.
Now that we see it, we still only see about half of our users (around 100 or so) in the CustomerUser section of the Admin area. The OTRS log has sizelimit exceeded errors. Is there a setting in one of the LDAP pm files to allow more information to be displayed, in terms of the number of users?
So, you've got about 200 users in your CustomerUser LDAP? This shouldn't pose a problem at all. Try this setting: $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ...more options here!... sizelimit => 0, # disabling it }, # ...more options here!... }; Remember, it may well and in most cases be the LDAP server limits the returned answers. Check this. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388