[otrs] Default subject value for customer follow up

4 Dec 2008

      Hello the list,

I'm trying to set a default value for the subject field of the CustomerTicketZoom form.

The corresponding code is:

and $QData{"Subject"} is always empty. Is there a way to fill this variable with the content of the first article's subject to prevent the customer to set a new subject at each reply ? I tried to replace $QData{"Subject"} with $QData{"Article::Subject"} but it's always empty. Is there also a way to dump the content of $QData ?

Thanks beforehand.

-- 
Sebastien Bourgasser