RE: [otrs] Layout of reply message

14 Jun 2007


      I found it much easier to edit System | Frontend::Agent::Ticket::ViewCompose
from within the SysConfig admin menu option.

Q

ps - http://lists.otrs.org/pipermail/otrs/2007-May/018638.html
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Postmaster @ I Viaggi dell'Airone
Sent: Wednesday, June 13, 2007 9:32 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Layout of reply message
The only way for me to work is modify this configuration file:
Kernel/Config/Files/ZZZAAuto.pm
It's only way
Thanks
Goffredo Morvillo
----- Original Message -----
From: "LQ Marshall" 
To: "'User questions and discussions about OTRS.org'" 
Sent: Wednesday, June 13, 2007 11:09 PM
Subject: RE: [otrs] Layout of reply message
...
Yes it is possible... Simply edit a template. Probably 
would be helpful if 
I
remember how/where, but it isn't coming to me. :-)
However if you search the archives... This question was 
asked and answered
about a month ago.
Q
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of justinjohnson@f2s.com
Sent: Wednesday, June 13, 2007 3:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Layout of reply message
I would also like to know about this, some of the customers
of the company I work for get annoyed with the reply being at
the bottom instead of the top.
Quoting "Postmaster @ I Viaggi dell'Airone"
:
...
Hallo,
I have a question for you.
It's possible to change the position of original message of
customer
instead to stay on top after the title message, after 
the response
model before of signature, i.e.
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