Re: [otrs] Compose new Ticket as Agent

Hi,

Hi,

In my version of OTRS i needed a way for agent to create simple ticket (without email or phone) so i patched OTRS to do that by copying what is done for phone ticket and adding a new icon in the top bar.

I don't know if it's the best way to do that but this is what i've done...

It is one way, but you do not need a phone to make a phone ticket, and an email ticket only creates a ticket, as in the phone ticket, and sends an email to the customer that is having the problem. So, I am still a little confused, but I am glad you got it working.

2008/3/13, Glaab, Achim :

...

Hello

I have got a little problem.

When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose "customer" tickets w/o the email / phone status?

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann