Re: [otrs] Generic Agent: Forward message?

just add Re: in the subjest of ur reply or u have congured a auto reply this will solve ur problem and subsequent replies from custer will follow the ticket in dashboard shrikant On Thu, Nov 25, 2010 at 7:09 PM, Lars Jørgensen wrote:

Hi,

We are thinking about implementing this work flow:

1. System generates mail to OTRS

2. OTRS forwards the mail to an external partner

3. The partner replies to this mail

The idea is that we need the ticket number in the forwarded mail in [2], so that replies from the partner will be attached to the ticket.

Is this possible?

Lars

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