[otrs] type,service and SLA

13 Jul 2007

      Dear all,

I want to know how to use type, service and SLA in OTRS 2.2.1.

I already add type, service, SLA and I allocate customer to use the service,

But the problem is in the customer frontend for create new ticket there are
no item for SLA in it.

Please help me.

Best Regard,

Muhammad Toha Supriyadi