6 Feb
2004
6 Feb
'04
3:21 p.m.
On Friday, February 06, 2004 2:28 PM
henry@metroweb.co.za
Is it possible to *initiate* a ticket? That is, starting a ticket without waiting for an email from the client to start the process. This would be useful for starting the conversation from our end (and of course keeping track of the subsequent correspondence).
Use the PhoneView to create the ticket, it will appear in the queue. Now you can use "Compose Answer (email)". Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388