Lars Monsees pisze:
I think that the best is to install new otrs and then sync the files. I've made many changes in configuration of otrs. For example create clients,groups,roles, queues, autoresponds. and the Sysconfig options.
I
clients, etc. is stored in the DB, so syncing the files would have no effect.
don't remember all of them, and I don;t wont to configure it from the beginnig.
The config is stored in: /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config/Files/ZZZAuto.pm
My version of otrs is: otrs-2.3.4. I saw that the newest version is: otrs-2.4.4. Could I safely install the new version and
sync
only my files - templates/remaked configs, and insert old database?
no, you have to update your database structure and the old templates are not compatible with the new OTRS version.
Mh... I think that I'm too new to otrs, to make upgrade without any system crashes :)) It;s a production envirement so I can't make any mistake. I suppose, that it's better to me, to make a fresh install of otrs and copy only tickets. Don;t you think so? How can I copy only the tickets? -- Regards Grzegorz Dajuk