On 8/27/10 8:01 AM, "Joseph Thomas"
wat should i do for this? pls give the steps that i want to do.....
From your postings so far, I'd say you want to do the following steps:
0. Read the error message, and note the "read more about this feature in the documentation" part of the message. 1. Read more about this feature in the documentation. 2. Perform the steps in the documentation. 3. Write a best practices document for yourself that includes performing steps #0, #1 and #2 before asking the mailing list for help, posting a copy in a prominent place near your computer. 4. Hire a OTRS consultant. 5. Provide consultant with requirements for implementation. 6. Go away and let consultant work undisturbed. 7. Pay consultant. 8. Declare victory. 9. Go home. In general: OTRS (and in fact, ANY operations automation and incident/problem management tooling) is NOT a tool that you can randomly click around in and get something that works successfully. You need to start with a specific definition of what you are trying to accomplish and how you want the system to work. You then need to RTFM, and understand how to express each part of your system definition using the tool that you've chosen. Only then can you reasonably go to implementation, and you can expect a few false starts and reinstalls while you get it right. It's pretty clear from your posts that you've skipped right to implementation. Don't. You'll get frustrated, and you'll annoy the people who might be willing to help you. This mailing list is other users of OTRS. We don't get paid to answer questions, so demanding help isn't going to get you anywhere. Go read a bit more, and come back with a description of what it is you're trying to do, and what you've tried so far. THEN we have a basis to help *you* work through it. Failing that, you need to pay for someone to help you implement OTRS in your environment. You don't seem to grasp the tradeoff between open-source tooling where you save money by being your own tech support vs commercially supported software where you can demand help at any time, but you pay for the privilege of doing so. -- db