From the Stats module you can click the "New" star icon and go through a four step process to define your own reports. I believe all of the fields by default, and any new ones defined can be selected as search criteria.
Friends
I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ?
Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own .
Thanks in advance.
vjn