Re: [otrs] can't close some tickets don't display the close option

You can't click close on locked tickets you don't own. Otherwise, ACL. On Thu, Nov 19, 2015 at 4:48 PM, Underwood, John (DET-JMW) < john_underwood@jackmorton.com> wrote:

I have a few tickets that we can’t close because the button is not there. It is probably obvious but after hours of looking I have to ask.

Thanks John

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