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Today's Topics:
1. ADFS/SAMLv2 Single Sign-On to OTRS? (Sander Goudswaard)
2. in owner update notification?
(Susan Dittmar)
3. ACL for empty value in properties (Juan Manuel Clavero Almir?n)
4. Re: ACL for empty value in properties (Alvaro Cordero)
5. Re: ACL for empty value in properties (Alvaro Cordero)
6. Accounted Time (Daniel)
----------------------------------------------------------------------
Message: 1
Date: Wed, 10 May 2017 11:57:16 +0000
From: Sander Goudswaard
To: "'otrs@otrs.org'"
Subject: [otrs] ADFS/SAMLv2 Single Sign-On to OTRS?
Message-ID:
<81f6deb591a2482ca932452d6a43ae4b@wstvs02.westerscheldetunnel.pri>
Content-Type: text/plain; charset="us-ascii"
Dear all,
Is there someone who has set up ADFS Single-Sign On to OTRS (with Mellon at the OTRS side) and could share which settings have been done at the ADFS side?
Regards,
Sander
no_signature
------------------------------
Message: 2
Date: Wed, 10 May 2017 17:22:52 +0200
From: Susan Dittmar
To: "OTRS Mailing List (english)"
Subject: [otrs] in owner update notification?
Message-ID:
Content-Type: text/plain; charset=utf-8
Hi,
is ist possible to have filled in in an owner
update notification? My agents urgently request that. Just adding the
tag fills it with :-(
Thanks in advance,
Susan
------------------------------
Message: 3
Date: Wed, 17 May 2017 08:03:24 +0000
From: Juan Manuel Clavero Almir?n
To: "otrs@otrs.org"
Subject: [otrs] ACL for empty value in properties
Message-ID:
<4E6C4135180B424CBFC6C6DE9456154A017D258B94@SCPDPSEXMB01P.ssib.local>
Content-Type: text/plain; charset="iso-8859-1"
Hi all,
We want to forbid closing a ticket without service. We've been able to do it for stored tickets with an ACL but can't seem to manage in a new ticket form (e.g, in AgentTicketPhone). We thought we could do it with Service in the Properties section but can't match an undefined value.
Our last config is like this:
ConfigChange:
PossibleNot:
Ticket:
State:
- closed successful
- closed unsuccessful
ConfigMatch:
Properties:
Frontend:
Action:
- AgentTicketPhone
Service:
ServiceID:
- '[RegExp]^$'
We've also tried with these variants:
option a)
Service:
ServiceID:
- '[NotRegExp]^.+$'
option b)
Service:
Name:
- '[RegExp]^$'
option c)
Service:
Name:
- '[NotRegExp]^.+$'
We've got the ACL debug mode on and it shows matching Action but shows nothing on Service.
Could you help us? What are we missing?
Kind regards,
Juan Clavero
------------------------------
Message: 4
Date: Wed, 17 May 2017 08:34:15 -0600
From: Alvaro Cordero
To: "User questions and discussions about OTRS."
Cc: "otrs@otrs.org"
Subject: Re: [otrs] ACL for empty value in properties
Message-ID:
Content-Type: text/plain; charset="utf-8"
Well, you can always make Service to be Mandatory, that should prevent a
ticket to not have one so you shouldn't worry about tickets being closed
without being correctly classified.
Best Regards.
2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almir?n <
juanm.clavero@ibsalut.es>:
Hi all,
We want to forbid closing a ticket without service. We've been able to do
it for stored tickets with an ACL but can't seem to manage in a new ticket
form (e.g, in AgentTicketPhone). We thought we could do it with Service in
the Properties section but can't match an undefined value.
Our last config is like this:
ConfigChange:
PossibleNot:
Ticket:
State:
- closed successful
- closed unsuccessful
ConfigMatch:
Properties:
Frontend:
Action:
- AgentTicketPhone
Service:
ServiceID:
- '[RegExp]^$'
We've also tried with these variants:
option a)
Service:
ServiceID:
- '[NotRegExp]^.+$'
option b)
Service:
Name:
- '[RegExp]^$'
option c)
Service:
Name:
- '[NotRegExp]^.+$'
We've got the ACL debug mode on and it shows matching Action but shows
nothing on Service.
Could you help us? What are we missing?
Kind regards,
Juan Clavero
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