I recently downloaded OTRS to run a proof of concept for my company to see if this product is a good fit.  I have a couple of questions:

 

  1. How are tickets submitted into the system that I set up?  I have configured the modules but do not see where a ticket can be submitted. 
  2. How do I add fields to the ticket for users to fill out when they are submitting a ticket?

 

Thank you for your help,

 

Tonee Porter

 

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