Hi Filipe,
You could do this, but it would require some customization. The
biggest issue (but I'm getting techy here) is that we generate the PDF
in Module code, not in a backend API. This means that you would need
to copy off some code to someplace else to be able to generate a PDF
in the back-end. If desired, my company can assist with this, just
drop me a line.
There is another issue that I'd like to point out, and that is that
it's usually not that convenient for end-users to receive PDF
attachments, plain text or HTML formatted text is immediately viewable
for them in their email clients and works much faster. Of course I
can't look into your requirements or reasoning, so you might obviously
have a valid reason for it.
Regards
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Sat, Apr 10, 2010 at 11:07 PM, Filipe Carreira
Hello,
I'm new to OTRS and I'm exploring the possibility of using it at my company.
My question is the following: is there a way of sending the PDF Print of a ticket to the associated costumer when the state is changed to closed via a custom job (if there is such a thing) executed by the Generic Agent? I am aware that there is an OTRS API but my Perl knowledge is close to none. I'm using version 2.4.
Best Regards,
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