Thank you for responding so quickly. The section you referred me to covers how to add custom fields for customer users, but this has not worked for me when trying to add custom fields for the user agents (ticket engineers ; not customers).

As far as the phone numbers that were included in the upgrade… I was using phone number as an example but I have other fields that I will need to add as well. I’m on 2.4.5 but I don’t believe there is a phone number field when you create a new user agent. I do see the field when creating a new customer.

Any help is appreciated as I have been working on this for quite a while now with no progress.

Scott