Re: [otrs] Email configuration issues with OTRS

Ok thx i will try that. Best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:44:20 +0200 From: michiel@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, it depends on the mail server you use. Usually, the username is the part before the @ sign in the mail, or the full mail address. The Hostname is usually something like mail.wincor-nixdorf.com - refer to your mail server administrator if you're not sure. Kind regards,-- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 5, 2009 at 16:25, rajaa Jlil wrote: Yes i already read for username : what should i write, the admin name or softawaresupport.ma ? and for host : should i write softwaresupport.ma@wincor-nixdorf.com ??? Thx for helpping me Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 16:11:23 +0200 From: michiel@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Email configuration issues with OTRS Well, add a mailbox as per the manual: http://doc.otrs.org/2.4/en/html/x1512.html#email-receiving-pop3 Kind regards,-- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 5, 2009 at 16:03, rajaa Jlil wrote: hello Ok , i i choose to configure the IMPA mailboxes via admin>PostMaster Mailboxes what should i do ??? Best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49 Date: Wed, 5 Aug 2009 13:01:53 +0200 From: michiel@beefreeit.nl To: otrs@otrs.org Subject: [otrs] Email configuration issues with OTRS Personally, I would always choose to just configure the IMAP mailboxes via Admin > PostMaster Mailboxes. If you'd have set up the cron jobs as per the manual, you woulnd't have to alter those, and also you would not have to bother about fetchmail - OTRS will retrieve the messages directly from IMAP. If you would decide to use fetchmail however, the OTRS mailing list is probably not the best place to ask about configuring fetchmail. Try your favorite unix/linux forum for that. Best regards,-- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 5, 2009 at 11:33, rajaa Jlil wrote: Dear colleague Could you please help me to configure otrs, I have a trainee who works on it but she has difficulties on sending/receiving emails Mentioned below the procedure of configuring: She edited this file: /opt/otrs/.fetchmailrc And type this line: Poll DEEXVS03 protocol IMAP user wincor-nixdorf/softwaresupport.ma/softwaresupport.ma@wincor-nixdorf.com password YOURPASSWORD is otrs After that, she activated the cronjob for fetchmail. /opt/otrs/var/cron and edited the file: fetchmail by adding this line: #fetch every 5 minutes emails via fetchmail */5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail –a >> /dev/null So normally OTRS/fetchmail should fetch the emails every 5 minutes from the IMAP/Exchange postbox, but it doesn’t work. Maybe it’s possible to change somewhere in the source code? With kindest regards. Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

Date: Fri, 19 Jun 2009 10:41:19 -0700 From: support@sjobeck.com To: otrs@otrs.org Subject: [otrs] ITSM module for v.2.4

Hi, All,

I upgraded our 2.3 install, which had the ITSM module installed, to 2.4.0beta3, and now it seems caught in a little bit of a trap between versions. We were just about to start using ITSM 1.2.2 but had not quite yet so this not too big a deal thankfully. I first noticed this situation when checking the "support" module page & it showed me a bunch of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP site) but it wont install in to this version of beta. I was just curious if any one had a roadmap or a timeline or advice on when & how I can upgrade my way out of this sooner or later. That's all. Thanks so much to the dev's, great stuff, really appreciate it.

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