Is it possible to
view a list of tickets in queueview in the same format as the customer
view?
ie
Ticket#
U / D |
Age
U / D |
Subject |
State
U / D |
Queue
U / D |
Owner
U / D |
| 2003091010000021 |
2 days 1 hour |
Emailing: brightjiscmail.[..] |
new |
mailtalk::ne[..] |
root@localho[..] |
| 2003091010000011 |
2 days 2 hours |
Emailing: msg00455.txt |
new |
mailtalk::ge[..] |
root@localho[..] |
| 2003090810000098 |
3 days 23 hours |
test |
closed succe[..] |
JISCmail |
Philippa |
| 2003090810000089 |
3 days 23 hours |
test |
open |
JISCmail::ne[..] |
Penny |
| 2003090810000071 |
3 days 23 hours |
test |
new |
JISCmail::de[..] |
root@localho[..] | |
Also, if this would
be possible then an additional enhancement would be to add a check box at the
beginning of each which allows you to select multiple tickets to modify, either
close, forward to another queue, delete or whatever.
Thanks
Philippa
Strange
JISCmail
helpdesk