Hi Alan,
I'm realativly new to OTRS but I've closed tickets and then searched
in the closed ticket list. When I zoom into the ticket there is the
possiblity to add Notes and change Priority, Lock, etc. Seems to me
the ticket will then be reopened.
my 2 cents,
Philip
On 9/7/06, Alan McKeown
Hello All,
Is it possible to re-open a ticket that has been successfully closed? I need to add more notes as the customer has now coma back with some more questions.
Regards
Alan
Alan Mckeown JoraPh Consulting Ltd
Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB
Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058
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