Hi,<br><br>Do you also have hand picked services per-customer? If I remember well, when you have associated certain services to given customers, the Default Services list does not apply<br><br clear="all">Leonardo Certuche<br>


<br><br><div class="gmail_quote">On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com">marco.vannini@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Hi all,<div><br></div><div>we are trying to use the default service for tickets but it does not seems to work...</div><div><br></div><div>I&#39;ve enabled core::ticket service and defined the default service in customers users &lt;-&gt; services.</div>



<div><br></div><div>Is there anything else that I&#39;ve to configure to st the defined service for any ticket created (from all the method allowed [<a href="http://customer.pl" target="_blank">customer.pl</a>, mail and phone request]) ?</div>



<div><br></div><div>Thank you.</div><div><br></div><font color="#888888"><div>Marco Vannini</div><div><br></div><div><br></div>
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