Hi Matt,
I was typing the message on a blackberry so I didn't elaborate enough.
Currently my boss does not want OTRS to send notifications/replies to any
customers than send an email to the address configured in OTRS (lets call it
IT). We are running exchange and to get around this we just forwarded all
mail to our helpdesk do this "IT" mailbox. What this did for us was allow us
to track tickets, however the customer for every ticket is helpdesk as it is
getting forwarded from helpdesk.
What I want to do is setup OTRS with the helpdesk account and disable all
notifications. This would work great as we could track by customer, etc, but
we don't want the emails getting removed from the helpdesk technicians
mailbox.
Do you follow what I am saying?
Thanks
----- Original Message -----
From: "Matt Linton"
Terry: I'm not sure why one would want that... won't the queue mailbox fill up pretty fast?
The performance of POP servers can be very greatly impacted by large amounts of mail in the queue. Besides that, if you're unlucky enough to be using a Windows filesystem that peaks out at 2GB for a single file, your queue may fill up and start rejecting/bouncing messages.
If you're looking for a way to archive the messages for some reason, you may be better off using something like procmail to split each message in two and file one away into an archival account somewhere while letting OTRS normally process the other.
Terry Dobbs wrote:
Hey,
I have been using OTRS pain free for a while now, there is one thing I can't figure out.
I am grabbing mail using the postmasterpop3 script, but I can't find a way to set it up so it grabs the email and leaves a copy in the users mailbox. Right now it just grabs the email and removes it from the mailbox.
Thanks for any help... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- ======================== Matt Linton | IT Security Specialist | ASANI Solutions, LLC |
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