7 May
2008
7 May
'08
11 a.m.
Hello, I have a simple report to see how many tickets are closed per agent per period. What I really want is stats to see how many e-mails are sent per agent per period. The data I like to run the stats on is the ticket history. Here I want to check the amount of SendAnswer actions performed per agent. As far as I can see, the stats module is only for tickets. not the ticket history. Is there anything possible with stats on ticket history? Thanks in advance! Richard