Re: [otrs] upcoming events in otrs

unlock the ticket, perhaps. On Fri, Dec 28, 2012 at 1:15 AM, ravi shanker wrote:

hi,

i'm using otrs 3.1.7.i query i have is ticket placed in pending state will appear in Dashboard->upcoming events.

in dashboard it is viewable to only agent who has put in pending status...can we configure it to show it all members of group

Ravi Shankar

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