Followup on previous query –

 

I notice that the system messages I get for each message on my screen

Doesn’t restrict to just the queue’s in “my queues”  I get alerts for those

I don’t care about.

 

Is this something due to being in the admin group?

It doesn’t make sense to fill my screen with information I can’t use. 

 

I can’t find the documentation on how and why these are generated and shown,

Could someone point me in the right direction?

 

How do I get rid/control of it?

 

IE  Most of these tickets are for queues I don’t want to monitor at all (which them don’t mention)

 

Important

: Ticket 2009092310000058: first response time is over (-23 hours 42 minutes / 09/23/2009 09:31)!

 

Important

: Ticket 2009092310000021: first response time is over (-24 hour 43 minutes / 09/23/2009 08:30)!

 

Important

: Ticket 2009092110000294: first response time is over (-61 hours 22 minutes / 09/21/2009 19:51)!

 

Important

: Ticket 2009092110000276: first response time is over (-16 hours 5 minutes / 09/23/2009 17:08)!

 

Important

: Ticket 2009092110000114: first response time is over (-71 hours 22 minutes / 09/21/2009 09:51)!

 

Important

: Ticket 2009091810000139: first response time is over (-136 hours 22 minutes / 09/18/2009 16:51)!

 

Important

: Ticket 2009091710000033: first response time is over (-168 hour 43 minutes / 09/17/2009 08:30)!

 

Important

: Ticket 2009091610000133: first response time is over (-185 hours / 09/16/2009 16:13)!

 

 

-

Sarah Baker

Dir. of Ops, mSpot Inc.

650-321-7000