
8 Aug
2011
8 Aug
'11
7:36 p.m.
Hi, I would like to use TicketFreeTime fields for my tickets, so here is what I did: - Created the field in Core::TicketFreeTime - Enabled its display in agent interface in: Ticket::Frontend::AgentTicketFreeText###TicketFreeText - Enabled its display in customer interface in : Ticket::Frontend::CustomerTicketZoom###AttributesView I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket. Is it a caching issue? Where is this field supposed to be? Also, is it possible to have this field displayed in the summary view of the customer interface? Thanks, Ugo