---------- Original Message -----------
From: Martin Edenhofer
Hi Paul,
On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
No, not split tickets. What I'd like is just like the "New e-mail" button in Outlook or Eudora, etc. There are many times when an agent has to initiate contact with a client and presently have to do it via an external e-mail program. OTRS is currently setup for INTAKE only.
What I have in mind is similar to the PhoneView, HOWEVER with a blank "TO" field and a selectable "FROM" field. For example:
To: <Enter e-mail address or customer> From: Drop down box with queues Subject: <Enter subject> [...]
Ohh now I got it. .-) It's not implemented yet. I put it on the TODO list.
A good idea.
Hi there Martin. I was wondering if there was any work on this TODO item in CVS? I was thinking about writing my own interface but didn't want to if work was under way. With this feature we could also allow our abuse department to have a more formal way of notifying other networks. -- Brian