I would have to presume that you have modified OTRS to map the originating address to a 'standard' address, because the default is to reply to the address the request originated.  There would have to be some logic which maps to the new address.
 
LQ

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Tangen - Trigcom AS
Sent: Friday, July 17, 2009 2:35 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Notifications

Does nobody know if this is possible? This should definitly be the way it was supposed to work. What is the point in notifying a customers standard email address about changes to a single ticket?

It should notify the senders from address...

 

Best regards

Daniel Tangen

 

Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Daniel Tangen - Trigcom AS
Sendt: 15. juli 2009 14:10
Til: User questions and discussions about OTRS.
Emne: [otrs] Notifications

 

Hi,

 

When a ticket is mapped to a customer, how can I make the notifications go to the sender of the ticket, not the mapped customers standard email address?

 

Thanks

-          Daniel