Re: [otrs] Backup on OTRS

Did you try it without the trailing slash? On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto wrote:

Dear Gerald****

** **

*This is screen capture on Debian,*

** **

*Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent*

*permitted by applicable law.*

*Last login: Tue Jul 24 16:45:54 2012*

*root@ticketing:~# cd /opt/otrs/scripts/*

*root@ticketing:/opt/otrs/scripts# ls | more*

*apache2-httpd.include.conf*

*apache2-perl-startup.pl*

*auto_build*

*auto_build.sh*

*auto_docbuild.sh*

*backup **à** see I already make a folder name backup*

*backup.pl*

** **

*for folder permission*

*root@ticketing:/opt/otrs/scripts# ls -a -l | more*

*total 572*

*drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 .*

*drwxrwxrwx 8 root root 4096 Jul 20 16:46 ..*

*-rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011 apache2-httpd.include.conf*

*-rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.pl*

*drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build*

*-rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh*

*-rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh*

*drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup*

*-rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.pl*

*drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database*

* *

*when I execute backup.pl*

*root@ticketing:/opt/otrs/scripts# bash*

*root@ticketing:/opt/otrs/scripts# ./backup.pl -d backup/*

*ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or directory*

*root@ticketing:/opt/otrs/scripts#*

* *

** **

*This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) **J ***

*[root@localhost scripts]# ls -a -l | more*

*total 572*

*drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 .*

*drwxr-xr-x 8 root root 4096 Jul 24 05:30 ..*

*-rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf*

*-rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.pl*

*drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build*

*-rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh*

*-rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh*

*drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup*

*-rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.pl*

*drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database*

* *

* *

*This I when I try run backup.pl *

*[root@localhost scripts]# bash*

*[root@localhost scripts]# ./backup.pl -d backup/*

*ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or directory*

*[root@localhost scripts]#*

* *

Any idea L hiks hiks..****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Tuesday, July 24, 2012 6:57 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Backup on OTRS****

** **

If you received such an error, it is likely not lying to you that there is no writable directory named "backup" in the root "/" of your filesystem. Either create it or specify an alternate path to dump the backup.****

On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark wrote: ****

On 07/24/2012 05:16 AM, Adi Ariyanto wrote:****

Hi, did someone ever meet this case ?****

****

I try to backup my otrs with this command****

./backup.pl -d /backup/****

****

But I got “ERROR: No Such directory: /backup/****

****

I google and found an post that said backup.pl not work on debian, my OTRS run on Debian, then I try install OTRS on CentOS then I try run backup.pl but found the same error.****

****

What I have try****

1. Try to change group permission (chown) ****

a. On Debian : chown otrs www-data /backup/****

b. On CentOS : chown otrs apache /backup/****

****

Any idea ?****

** **

Hmm... On CentOS 5.x I use a shell script from a root cron job that has #!/bin/sh /opt/otrs/scripts/backup.pl -d /opt/backups/

and it work just fine.****

-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com****

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