RE: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client

Nils Breunese (Lemonbit) wrote:

...

When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.

The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:

I resend the message change the TO to the OTSR. This maintains the FROM but you loose the correct header information. Q