Hello,
Has faced such problem. After installation base OTRS in a theme of Subject OTRS eats blanks between words if the theme of the message is written by Russian letters. The coding in OTRS - utf-8. There can be somebody faced a similar problem? yes, we are. source of the problem not known for me for now.
I have found that this problem appeared once and there was a patch for solving it: http://lists.otrs.org/pipermail/dev/2005-October/001152.html The patch is applied to current version of OTRS, but not to MIME/Words.pm (also required for complete solution). Either the patch was not forwarded to MIME perl module developers, or they did not consider the patch resonable. Probably there could be another solution. Maybe headers should be encoded in other way with other functions, or other encoding method could be used (i.e. base64). Are here otrs developers who could bring a light on this problem? Thanks in advance. -- Cronfy.