On Wednesday, April 21, 2004 3:44 PM
Stig Graasbøl Rasmussen <[EMAIL
PROTECTED]> wrote:
>> I get the Error: No Permission! - message
while clicking on an old
>> ticket from the customer login
"Ticket-Overview" screen.
>> The ticket exists fine and can be accessed
with no problems from the
>> Agent screens.
>Does the Customer have access to the queue
the ticket is in?
>Robert
Kehl
Yes I am
pretty sure about that, the queue is my default queue used by all my customer
users and they have no problems viewing their tickets and the user in question
is a customer user with exactly the same properties/permissions as the
others.
Only difference I
can think of is that the troubled tickets where created by an agent user - using
'Compose Email' with the customer user in question selected in the 'To'-field.
Tickets created by the custermer user the normal way do not have the 'No
Permission' problem.
By the way is there
a way (e.g. a database query) I can use to check which users have acces to which
queues?
Thanks
Stig