[otrs] Ticket Subject Rules

10 Feb 2010

      Hi Leonardo!

Thanks a lot! I will read it ;-)

Leonardo Certuche wrote:
...
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets 
depending on its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:
Good day.
Is it possible in OTRS when creating new ticket if the subject of
    it failed to meet certain conditions (described in configs or
    other places) ticket has not created and an error message is printed?
Thanks in advance.
-- 
    Best regards,
    Andrey Gazizov
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Best regards,
Andrey Gazizov
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