Hello!

 

I have worked with the OTRS about one month. I have one very strange problem, OTRS doesn’t send a pending nor escalation notification when the ticket has reached it’s time limit. However it sends a notification if somebody moves ticket into My Queue.

 

Into the system log appears a note when the ticket move notification is send (Sent agent 'Move' notification to 'ekuivaniemi@bigdutchman.de'.) , but  there appears no note about pending notification. Sometimes into the system log appears a this kind of note: “Can't find notification for Agent::PendingReminder and es, try it again with en!” , but not every time.

 

I have tried to check all configurations, but I haven’t found a solution.

 

Thanks for your help!

 

Esa Kuivaniemi BigDutchman