Hiya,
We are running otrs
1.3.2 - Old I know.
I am tasked with
building a staging environment to test both an upgrade and the addition of a
stats module.
While doing this I
noticed that instead of our tickets being stored in a MySQL database, they are
all being stored in flat files in the /opt/otrs directory.
It appears that the
database is actually not being used and just contains the default tables from a
fresh otrs install.
Is it possible to
import the tickets and other data into the database and start using the
database?
Warm
Regards
Rachel
Graves
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