Alex Cline | Senior Infrastructure Engineer
cline@vivisimo.com | Connect: vivisimo.com
Information Optimized TM
Hello Luca,
you won’t be able to do so: OTRS will always get ALL mails from your pop3 server, even if the mail has already been received. So you will get many ticket-duplicates …
You can of course try to change the POP3 script to move received tickets into a folder, but I don’t think the pop3 implementation will allow you so. You may have this possibility with IMAP though.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Luca Domenella
Gesendet: Mittwoch, 21. März 2012 17:17
An: otrs@otrs.org
Betreff: [otrs] how to disable (temporarily) email delete from server
Wichtigkeit: Hoch
Hi,
we are going to upgrade our OTRS from 2.0.4 to 3.1.2. in order to be able to rollback our customercare manager asked us to disable the erasing of emails from server.
In this way if they found problems we can roll back and reapply everything. I think its stupid but.. its just my opinion.
Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry)
How can I modify such script to do not permit it do delete the email from the server ?
Br,
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
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