23 Jul
2006
23 Jul
'06
3:09 p.m.
Hi,
I would like to change the Priority Setting in OTRS, or better to say the meaning of each priority. In addition, I would like to add Priorities to the system. I that possible?
it's possible but not trivial. ;-) we had the requirement to change the priorities from a scale of 5 to a scale of three and I remember that I had to make some adjustments in the actual code besides changing the table 'ticket_priority' regards, peter -- ----------------------------------------------- Peter Mayr mailto: at.peter.mayr@gmail.com