2009/2/4 Boyan Tabakov <blade.alslayer@gmail.com>

On Friday 30 January 2009 16:14:18 Boyan Tabakov wrote:
> Hello,
>
> I am setting up a new installation of OTRS 2.3.3 and am stuck with the
> following:
>
> Is it possible to assign several categories to a single ticket?
>
> For example I'd like to have categories mail, vhost and dns. Now if I
> create a free text field named category and enter these as values, I get to
> chose only one. An idea might be to create several free text field, e.g.
> category1, category2, category3 and all these to have the same set of
> possible values. But this seems to me as a "workaround" and not a nice
> solution. Besides when searching for tickets, you have to match the value
> with the category number. That is, if a ticket is:
>
> cat1 - mail
> cat2 - vhost
> cat3 - dns
>
> and you'd like to see all tickets that has vhost as any of the categories,
> that is not possible with the search form (or at least I couldn't get it
> working).
>
> So I ask, is there an existing feature or configuration option that allows
> a single ticket to be filed under several categories?
>
> Thanks!

Hello,

Ideas anyone?

Thanks again:)
--
Blade hails you...

Put a stake through my heart
And drag me into sunlight
--Nightwish

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