Hi, Each Agent needs to log, go to preferences and apply its own rules for notification. For the customer automatic notification, Go to Admin and select your queue properties, those rules are depending on a given queue. HTH Laurent At 06:17 AM 11/28/2005, KartheeK wrote:
Hello All, I am using OTRS-2.0.2. I have not selected any "Mail Notification" stuff in my preferences page, then too I get this email notification about "Add Note" i.e. whenever somebody adds a note to a ticket, I get a email Notification. I want to stop all email Notification getting out to agents.. Which file do I need to change to stop all agent notifications??
Regards KartheeK
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