If katie and james are with the same companyid they are able to see company ticket. Then you must be sure to populate correct companyid for ticket comings from both (X-OTRS-CustomerNo in postmaster filter)<br><br><div class="gmail_quote">

On Tue, Oct 27, 2009 at 10:06 AM, Sarper SARIDAL <span dir="ltr">&lt;<a href="mailto:sarper.saridal@gmail.com">sarper.saridal@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi all,<br><br>I have a question in mind..<br><br>For example lets say that  i have these customers :<br><br>1. <a href="mailto:katieblack@company.org" target="_blank">katieblack@company.org</a>  : Company : STARGMBH<br>
2. <a href="mailto:jameswhite@company.org" target="_blank">jameswhite@company.org</a> : Company : STARGMBH<br>

3. <a href="mailto:markyellow@company.org" target="_blank">markyellow@company.org</a> : Company : WORLD CO.<br><br>For the first 2 customers which are from the same company STARGMBH is it possible for katie to see james tickets and james for katie.<br>


<br>So if one is out of the company for travel the other can track the records. <br><br>If there is no such a functionality in the future to have something like this will be great.<br><br>Thanks &amp; Regards,<br><font color="#888888"><br>

Sarper<br>
<br>
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