Hi Raffael,
The SysConfig option is about processing *incoming* email; you can use
it to let OTRS search in headers to recognize customer replies to
emails.
I don't know about OTRS 1.x... but this is in the changelogs for 2.4:
- (2008/10/14) Added RFC 2822 conform In-Reply-To and References header
support for outgoing emails (Threading).
So this means that it's actually not in 2.3, and I would therefore
recommend you to upgrade to 2.4.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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On Tue, Dec 15, 2009 at 3:20 PM, Raffael Schmid
Hi everybody
We are using OTRS 2.3.4. Since our upgrade from 1.x the In-Reply-To Headers are not set in outgoing mails. Because of this threading is only possible with the subject as key. As it worked in 1.x I think this is a bug?
I already tried to set "$Self->{PostmasterFollowUpSearchInReferences}", but this did not help.
Any ideas? Do you need more informations?
Regards raf
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