Hi,

First of all, we do not recommend to have a per-Agent-one-Queue concept, but this is Off-Topic here.

On 25.05.2010, at 17:07, TechFan wrote:
That is what a am starting with. . .but was really hoping to find some documentation to help me understand all this. . .

I am afraid there is none yet.

While I still really like the Statistic Module in OTRS it might be easier for some cases to use external reporting suites like Crystal Reports.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project