First of all, we do not recommend to have a per-Agent-one-Queue concept, but this is Off-Topic here.
On 25.05.2010, at 17:07, TechFan wrote:
That is what a am starting with. . .but was really hoping to find some documentation to help me understand all this. . .
I am afraid there is none yet.
While I still really like the Statistic Module in OTRS it might be easier for some cases to use external reporting suites like Crystal Reports.
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com