Re: [otrs] TicketObject->ArticleCreate Update from 5 to 6

Hi Paul,

On Mar 1, 2018, at 3:53 PM, Paul jones wrote:

Would it be possible to point me to the direction for the new method to using for adding an article to a ticket, or any examples that you might be able to link to.

The rpc.pl is an interface to gain access to the API. See http://doc.otrs.com/doc/api/otrs/stable/Perl/index.html and you’ll discover that the internal structure changed. I strongly recommend using the Generic Interface instead, this decouples your application from the OTRS internal details. hth, Roy