Have you run the db update scripts? Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Prince Chavez Sent: Friday, September 25, 2009 4:42 PM To: otrs@otrs.org Subject: [otrs] Access denied for user 'otrs'@'localhost' Hi All, I previously installed otrs2.2.4 on an Ubuntu 8.04 server, but it lacked imaps/pop3s support. So i removed it from my system and manually installed 2.4.4. Took me a while, but I managed to get the perl modules and apache configured. One thing I didn't remove was the database from my old install. Now when i visit index.pl, i get this error: Error: Access denied for user 'otrs'@'localhost' (using password: YES) Comment: Please contact your admin Bug Report: [Click here to report a bug!] Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Sep 26 05:31:34 2009 Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (10316): Module: Kernel::System::DB::new (v1.105) Line: 188 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 143 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Any ideas? I already tried changing this line (just to test) on apache2-perl-startup.pl, but the auth failure still indicates otrs@localhost: use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'root', 'mysqlrootpasswdhere'); use DBI (); Any help would be appreciated. Thanks