So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
filesystem references from the Windows system. You will need to go
through the file and update them to the linux paths.
For what it's worth, Kernel/Config/Defaults.pm should *never* be
edited (it does say so at the top of the file, though yes even I have
manually edited things in this as it's easier than trying to figure
out how to put part of an array into Kernel/Config.pm - just means you
have to watch out on upgrades incase your custom options get wiped
out).
So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
from the OTRS source bundle, then do a diff and see what you have in
yours that is different to the source one.
Steve
On 21 August 2012 10:50, Israel Garcia
Hi Steve,
I have done all steps talked in this thread but when run this two scripts see he error:
[root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file. Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
[root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file. Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
I think it's reading a file from the windows server... any idea on how to solve this...
Thanks tons..