HI,
On 09.02.2010, at 01:24, Chris Johnson wrote:
CustomerID => '[customer_id]',
try first please to remove the quare brackets.
Just use 'mail' for example.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de
/ a Fractal project
CU @ CeBIT 2010 in Hannover, Germany
and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!