[otrs] Svar: Re: Themeing the 'Customer Info' portion of the AgentTicketZoom view?

11 Feb 2010

      Thank you Michiel, that was exactly what I needed :)

/Martin.
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Michiel Beijen  11. februar 2010 12:07
Hi Martin!
Actually, you've found one of the exceptions to the rule... this
object is used in more parts of OTRS and is generated by
Kernel/Output/HTML/LayoutTicket.pm, look at the sub
AgentCustomerViewTable(). Therefore it's a bit harder to customize the
HTML in this object with theming. Of course you WILL be able to modify
CSS the usual way.

But there is an option in SysConfig to define the cutoff:

Ticket::Frontend::CustomerInfoZoomMaxSize and
Ticket::Frontend::CustomerInfoComposeMaxSize

Please see if this works for you.
--
Michiel Beijen
R&D

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2010/2/10 Martin Møller :
...
Hi all.
I have tried hard to find where the data that gets inserted in the
Customer
Info: portion of the Agent Ticket Zoom view comes from.
There is this block:
# show customer info table
<!-- dtl:block:CustomerTable -->
            <p>
                <hr>
                <b>$Text{"Customer Info"}:</b>
                $Data{"CustomerTable"}
                <hr>
            </p>
<!-- dtl:block:CustomerTable -->
But how $Data{"CustomerTable"} gets populated, I cannot quite see.
All I really want it to make sure the cutoff for any fields happen
later
that it currently does, or possibly not at all.
Does anyone know where this is found?
Regards,
/Martin.
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