The content of 'My Queues', in the AgentQueueView, is the content of the queues that are highlighted in an individual's preferences under 'My Queues'. If you want technicians to have the content of the 'Raw' queue show in their 'My Queues', 'Raw' must be highlighted in those individuals' preferences. HTH, Graeme Lee A. Connell wrote:
I create a ticket with my helpdesk account and I assign it to raw queue and owner to the technicians in house. The technicians are selected for the raw queue in their preferences however when a tech logs in with their account they have 0 tickets in the “My Queues” however they can click on “All Tickets” to find the ticket. They also do receive an email of the new ticket. What do I need to do for these tickets to go into the techs “My Queues”?
Thanks!
*Lee Connell*
Network Engineer
15 Main St. Suite 10
Littleton, NH 03561
603-444-3937
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- ============================================================== Graeme Brough rsc-uc@sun.com Customer Account Management Support Team Internal: x(70) 73488 Worldwide: +44 (0)1506 673488 Sun Remote Support Centre Linlithgow, UK ============================================================== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~