Hi Rose,

I guess you could edit ZZZAuto.pm, find $Self->{'PreferencesGroups'}->{'Password'} =  {

and then add after PasswordRegExp the following

  'PasswordTTL' => '90',
  'PasswordHistory' => '3',
  'PasswordWarnBeforeExpiry' => '5',

Then delete the cache

 ~otrs/bin/otrs.Console.pl Maint::Cache::Delete

You should now have all your entries for the password settings.

The exception list is in Sysconfig OTRSPasswordPolicy in the Subgroup Exceptions.

have fun,

Chris

---

From: "Rose Dowson" <rose20.dowson@gmail.com>
To: "User questions and discussions about, OTRS." <otrs@lists.otrs.org>
Sent: Tuesday, February 21, 2017 5:14:07 PM
Subject: Re: [otrs] OTRS agent Password Policy

Hi,

  Thank you for the answer, I added the OTRS Password Policy could you see the settings in the attached file.

I haven't  these two options the password history and Password Max Valid Time In Days. So, I want to add them but I couldn't.

Miss some thing ?

Best regards.

2017-02-21 16:50 GMT+01:00 Chris Ellam <chris.ellam@otrs.com>:

Hi Rose,

the first can be achieved through the standard agent preference group by setting PasswordMinSize to 15,

for lower and upercase its the regex in PasswordRegExp '((?=.*\\d)(?=.*[a-z])(?=.*[A-Z])(?=.*[\\W]))' note this also include a digit.

For change every 90 day and the password history you need an additional package OTRSPasswordPolicy

here set PasswordTTL to 90 and PasswordHistory to 3.

The are othere things you may want to do like setting the days to warn before expiry PasswordWarnBeforeExpiry and exceptions to to TTL and history.

The same can be done for customers too, in their preferences.

cu,

Chris

---

From: "Rose Dowson" <rose20.dowson@gmail.com>
To: otrs@lists.otrs.org
Sent: Tuesday, February 21, 2017 4:34:00 PM
Subject: [otrs] OTRS agent Password Policy

Hi,

    How do I enforce an agent password policy of say:

         - length 15 chars - upper/lower case - symbol
         - change every 90 days
         - Password History 3

I want to do this for all otrs agents.

Does anyone know the solution?

 Regards,

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