What I did was tell my lan DNS to point to the same domain name as external.<br><br><div class="gmail_quote">On Tue, Jul 5, 2011 at 6:38 AM, Lars Jørgensen <span dir="ltr">&lt;<a href="mailto:lajo@kb.dk">lajo@kb.dk</a>&gt;</span> wrote:<br>
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<div style="direction:ltr;font-family:Tahoma;color:#000000;font-size:10pt">Hi,
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<div>We have and internal OTRS site that most of our customers access. The links to access their tickets only works on our corporate network.</div>
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<div>A few customers are external to our network. The auto replies going to them also says that they can &quot;click this link to see you ticket&quot;. Except, they can&#39;t.</div>
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<div>Is there an easy way to have multiple auto-replies on a queue and select the correct based on e.g. email domain in the customer&#39;s ticket?</div>
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<div>I was thinking of letting postmaster sort the external mails to a different queue with a different auto-reply. That would work, but would give us two queues.</div>
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<div>-- </div>
<div>Lars</div>
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